Уровень 0 · материалов: 6
В кластер включаются документы, описывающие конкретные технические сбои или ошибки в работе сервисов компании Яндекс, и исключаются общие рассуждения о правах потребителей и торговых практиках в ритейле.
Общие признаки: ошибки в работе сервисов Яндекса, сбои в ценообразовании, технические баги, взаимодействие пользователей с поддержкой Яндекса
Группа выше: Критика сервисов и UX Яндекса
Смысл: The main idea is that Yandex Market experienced a pricing failure where Yandex Plus subscribers were charged more than guest users for the same items during a sale, highlighting risks in manual price management for large e-commerce platforms.
Yandex Market subscribers discovered that some 'discounted' items were actually more expensive than the prices offered to non-subscribers.
Смысл: The author describes discovering a pricing flaw in the Yandex Go app that allowed users to lock in low night-time prices for expensive peak-hour trips. Despite reporting it to the bug bounty program, the author was met with a dismissive attitude from support, who attributed the bug to 'luck'.
A researcher found a bug in Yandex Go allowing peak-hour trips at midnight prices, only for the company to fix it and claim the user was just 'lucky'.
Смысл: The author shares a story about how Yandex.Money accidentally credited his account with an extra 1000 rubles, which he spent. Six months later, when he topped up his account, Yandex blocked his funds and erroneously deducted 2000 rubles instead of 1000, eventually ignoring his attempts to resolve the issue.
The author recounts how Yandex.Money erroneously credited and then over-debited his account, eventually ignoring his pleas for a correction.
Смысл: The text serves as a public apology and technical explanation from Yandex regarding a bug in the Yandex.Metro Android app that caused unexpected background data transmission. It clarifies that the behavior was accidental, explains the technical cause, and outlines the steps taken to fix it and audit other apps.
Yandex explains and apologizes for a bug in the Yandex.Metro Android app that caused unintended background data transmission, detailing the technical cause and the fix.
Смысл: The text describes a user's inability to permanently delete photos from Yandex Photos, highlighting failures in data privacy and server management, and seeking legal ways to enforce data deletion.
A user complains that Yandex Photos continues to host their images via direct links years after the account and photos were deleted, despite support acknowledging the bug.
Смысл: The main idea is to warn users about a catastrophic bug in a Yandex Disk update that deleted system files, explain the cause from Yandex's perspective, and provide potential (though limited) recovery steps.
A faulty Yandex Disk update (v1.1.5) erroneously deleted Windows system files, leading to OS instability and widespread software failures.